Cancellations
You can cancel an order at any time before it is dispatched by contacting us with your order ID. Prepaid orders cancelled before dispatch are refunded in full.
Returns and exchanges
- Eligible products can be returned or exchanged within 7 days of delivery, unused, unwashed and with original tags and packaging.
- Altered, tailored-to-measure or customised pieces cannot be returned or exchanged unless the product received is damaged, defective or incorrect.
- Sherwanis, ensembles and suits must be returned complete with every piece and accessory they came with (for example churidar, waistcoat, safa or stole).
Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with your order ID and photos. We will arrange a replacement or full refund at no extra cost.
How to request a return
Contact us with your order ID and the reason for return — email [email protected] or call / WhatsApp +91 78410 75843. We will share the return instructions.
Refunds
Once a return is received and inspected, approved refunds are issued to the original payment method within 5–7 business days. The time for the amount to reflect in your account depends on your bank.